Refund & Cancellation Policy

Last updated: 13 October 2026 This Refund & Cancellation Policy applies to all payments made to Humaniq TOS ("Humaniq TOS", "we", "us") for the Humaniq TOS virtual try-on platform (the "Service"), including payments made through Razorpay. Please read it together with our Terms of Service (https://www.humaniq.live/terms-of-service). 1. Free trial first Every new retailer gets one free trial device, so you can test the Service fully before paying. Please use the trial to make sure the Service meets your needs. 2. All paid purchases are non-refundable Once you have used the free trial and chosen to pay for real use of the Service, payments are final and non-refundable. This includes: - yearly device licences, including renewals - add-ons such as TV Output - AI credit top-ups, including unused credits - postpaid AI usage invoices Bonus or promotional credits have no cash value and are never refundable. 3. Cancellation You can stop using the Service or stop renewing a device licence at any time. Cancelling stops future charges only. The current paid period is not refunded, and the device stays active until that period ends. 4. Exceptions: when we will refund We will refund in these cases only: - Duplicate payment: you were charged more than once for the same purchase. - Failed or wrong payment: money was debited but the purchase did not complete, or you were charged an incorrect amount because of a technical error on our side. - AI action failure: if a prepaid AI action (such as AI enhancement or AI 3D generation) fails, the credits used are returned to your AI credit wallet automatically. This is a credit back to the wallet, not a cash refund. 5. How to request an exception refund Email ask@humaniq.live within 7 days of the payment with your account name, the Razorpay payment ID and a short description of the problem. We will review your request and reply within 5 working days. 6. Refund timeline Approved refunds are sent to the original payment method through Razorpay within 5–7 working days of approval. Your bank or card issuer may take extra time to show the amount in your account. 7. Postpaid invoice disputes If you think a postpaid AI invoice is wrong, email ask@humaniq.live within 7 days of the invoice date. We will correct any billing errors. 8. Contact Humaniq TOS, Talur Road, Ballari, Karnataka, India Email: ask@humaniq.live | Phone: +91 7813 99 88 33